Disadvantages of WhatsApp Business

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Application limitations WhatsApp Business was created in 2018 to serve small businesses. Therefore, your application can only be installed on a single device, which makes it difficult to scale communication. 2. Metrics The business version of WhatsApp allows access to some metrics. You can track some reach and engagement information when communicating with customers, such as how many messages were sent and how many of your messages were actually read. However, these metrics are somewhat narrow and may not be enough for most companies. How to enhance the use of WhatsApp? As we've seen, consumers have the power and choose to avoid frustrating or discontinuous encounters. According to the Sprout Social Index, the simplest approach to encouraging repeat business from satisfied customers is to promptly respond to their questions about your company's products or services. Therefore, ChatGuru is the best platform to maximize WhatsApp's potential to interact with your customers in interesting ways. Our technology can help your company increase its communication capacity and gain customer trust, standing out from the competition.

Self-service A Gartner report revealed that 33% of all consumers prefer a salesperson-free shopping experience, with that number rising to 44% when millennials are included. With ChatGuru, your business is able to offer a fast, easy-to-use self-service option any time of the day or night, seven days a week. 2. Hybrid service Chatbots can be employed as an element within a customer service strategy, allowing customers to receive Industry Email List personalized responses to their questions, concerns and information requests, as well as make reservations, purchases and anything else they need, 24 hours a day. In parallel, ChatGuru allows multiple agents to connect at the same time, in addition to unlimited WhatsApp numbers within a single platform. This allows for scalability of your communication. Thus, after the first layer, handled by chatbots, human agents will only be used to handle calls of a particularly difficult or strategic nature. To achieve this, ChatGuru has a series of time-saving features, such as automatic attendant rotation and quick responses, among others. It's the best of both worlds.



Personalization Each of our customers has unique requirements, and our platform's suite of technologies is designed to be customized to accommodate those demands while making your team more productive. ChatGuru allows you to create a human and automated service that works well together. In the first stage of launching the service, customers will communicate with chatbots to answer questions, receive answers, make purchases, schedule appointments and reserve spaces, all with immediate and individualized responses. More complex or strategically important calls will be routed to human agents who then employ a variety of tools to maximize efficiency, including automatic call rotation. What makes the ChatGuru platform unique is how it brings together the most advantageous features of both options. 4. Data Collection and Metrics Monitoring Another point of differentiation is that ChatGuru keeps records of all customer contacts, whether these conversations are with a chatbot or a human. By using this method, you can research your potential customers and determine how your team and bot can best meet their requirements.